NEW RETURN POLICY INFORMATION EFFECTIVE MAR 1, 2022

• All RMA requests will be processed at our B2B website at www.shoprpt.com . Visit the home page and look for the RETURNS tab at the top of the page.
• No product will be picked up prior to getting RMA authorization. The Authorization will be sent via email and our driver will have matching return paperwork.
• Any product with a 90 day or older purchase date is not eligible for return.
• Specific vendors handle warranty issues DIRECTLY with the dealer or customer.
• Authorized return pickups must be in the original box and free of damage. Items not boxed will not be picked up by RPT drivers.
• No returns will be authorized that are Special Order.
• All authorized returns will be inspected once returned and credit will be added to your account in 2-3 business days.
• Some returns are subject to Restocking fees.
• Please allow 5-7 business days for Authorized Returns to be processed and sent to your credit balance.